Refund Policy

Effective 30 October 2026 · Version 2026-10-30 (replaces 2026-10-10)

This policy applies to subscriptions and one-time purchases bought on loreglass.org from Ocranthor LLC, whether paid by card or with a PayPal account. It is part of our Terms of Service.

1. Cancelling

You can cancel at any time at app.ocranthor.com/account, with no fee and no reason needed. Cancelling stops the next charge. You keep access to paid features until the end of the period you have already paid for. Cancelling alone does not refund the current period.

2. When we refund

• First charge, 14 days. If you ask within 14 days of your first payment for a plan and have not used a paid feature (AI image generation or text-to-speech) since paying, we refund that charge in full.
• Renewals. A renewal charge is refunded in full if you ask within 7 days of it and have not used a paid feature since the renewal. After that, renewals are not refunded; cancel before the renewal date to avoid the next one. You receive a receipt for every charge — from us for card payments, from PayPal for payments with a PayPal account — so you will know when one happens.
• Our fault. If we reduce your plan's limits during a period you have paid for, or discontinue the Service, we refund the unused portion of that period. If a fault on our side stops you using paid features for more than 3 consecutive days, write to us and we will credit or refund the affected time.
• Duplicate or mistaken charges are always refunded.
• Extra campaign slots are a one-time purchase. We refund a slot purchase in full if you ask within 14 days and have not yet used any of the slots, that is, you still hold no more active campaigns than your plan includes. Once a slot is in use the purchase is not refunded.

3. When we do not refund

• Partial months or years outside the windows above.
• Unused AI generation allowances. They do not carry over and are not refundable.
• Accounts terminated for a breach of the Terms of Service.
• Campaign slots on an account you delete. Deletion removes the slots with the account.

4. EU and UK consumers

You have a statutory 14-day right to withdraw from a contract for a digital service, including a campaign slot purchase. At checkout you agree that the service starts immediately and acknowledge that you lose the right to withdraw once you use a paid feature, or, for slots, once you create a campaign beyond your plan's allowance. Until you do, the 14-day full refund in section 2 applies. Nothing in this policy limits your rights under mandatory consumer law.

5. How to ask

Ask the help assistant in the Loreglass app: where this policy allows a refund, it can issue it there and then, once you confirm. Or write to sales@ocranthor.com from the email address on your account, with the date of the charge; we answer within 5 business days. Anything the assistant cannot settle — a fault on our side, for example — is decided by a person. Refunds go back to the original payment method through our payment processor and usually appear within 5–10 business days.

6. Chargebacks

Please write to us before disputing a charge with your bank; we can usually resolve it faster. An account with an open chargeback may be suspended until it is resolved.

7. Contact

Ocranthor LLC Subscriptions and billing: sales@ocranthor.com